Article 1 (Application of the Regulations)
1. These Terms and Conditions apply to all actions taken by users when using the online room reservation service (hereinafter referred to as the "Hotel Reservation Service") which is part of the "Membership Services" provided by our company and managed and operated by our company. Users shall use the Hotel Reservation Service only after agreeing to these Terms and Conditions.
2. If there are any notices or other information (hereinafter referred to as "notices, etc.") that we provide on our accommodation reservation service, each of those notices, etc. shall constitute a part of these Terms and Conditions.
3. By using our hotel reservation service, users are deemed to have agreed to these terms and conditions.
4. The hotel reservation service is one of the membership services provided by our company, and matters not covered by these Terms and Conditions shall be governed by the "Membership Service Terms and Conditions." In the event of any conflict or inconsistency between these Terms and Conditions and the "Membership Service Terms and Conditions," these Terms and Conditions shall prevail.
Article 2 (Definition of Hotel Reservation Service and Formation of Accommodation Contract)
1. The hotel reservation service refers to a service that allows users to make reservations for rooms that have been pre-registered by our company via the internet.
2. When a user makes a reservation for the use of a room via the internet, a lodging contract will be concluded between the Company and the user at the time a "reservation number" is issued on the Company's computer system for that reservation and displayed on the lodging reservation service screen. However, even if the "reservation number" is issued but not displayed on the user's computer screen due to communication problems, computer malfunctions, or any other reason, the lodging contract will be concluded if the user is able to confirm the reservation details using the Company's "reservation inquiry/change/cancellation" function.
3. In the case of the preceding paragraph, we will send a "reservation confirmation email" containing the "reservation number" to the email address specified by the user in advance, in order to prove that the accommodation contract has been concluded. However, even if the user is unable to receive the "reservation confirmation email" due to reasons beyond our control, such as communication problems or an error in the email address, this will not affect the conclusion of the accommodation contract.
4. If a lodging contract is concluded between the Company and the user pursuant to the provisions of this Article, the user will be deemed to have agreed to incur obligations such as bearing cancellation fees as separately determined by the Company.
Article 3 (Concept of Accommodation Fees in Hotel Reservation Services)
1. Users acknowledge that the information we provide regarding room availability, accommodation rates, etc., may differ from information provided through other media. Please note that while our accommodation rates include consumption tax, service charges and other taxes (such as hot spring tax and hotel tax) may or may not be included.
2. Users acknowledge that the accommodation rates offered by our company may change. The revised rates will only apply to users who enter into an accommodation contract after the change; users who enter into an accommodation contract before the change will be subject to the rates prior to the change.
3. If the accommodation fee is changed after the accommodation contract is concluded, and the user subsequently changes the reservation details, the changed accommodation fee will apply to the user. However, if the change is limited to a reduction in either the number of nights or the number of rooms, the original accommodation fee will apply to the user.
Article 4 (Validity of changes and cancellations to reservations and prohibition of no-shows)
1. If a user wishes to cancel a room reservation, they must confirm their reservation details through our "Reservation Details Inquiry Screen" and then proceed with the cancellation process.
However, if you lose track of your reservation number, which is necessary to confirm your reservation, or if the reservation confirmation email does not reach you for any reason, or if it becomes difficult or impossible to confirm your reservation, you must request that we resend the reservation confirmation email containing your reservation number through our "Reservation Confirmation Resend Screen," and promptly proceed with the cancellation process after receiving the email.
In the unlikely event that the resent reservation confirmation email is not received by the user within the specified period for any reason, the user shall contact the contact point designated by the company and then cancel the reservation with the company.
If our company incurs damages as a result of the user's failure to follow these procedures, the user will be responsible for compensating us for such damages.
2. If a user cancels a reservation, the cancellation will be considered complete at the time specified below.
(1) When the user cancels the reservation themselves via the internet: When the notification of "Reservation Cancellation Complete" is displayed on our "Reservation Details Inquiry Screen"
(2) If you contact us directly to cancel your reservation: When we notify you that we have accepted your reservation cancellation.
(3) In other cases: When we notify you of the completion of the reservation cancellation in accordance with the prescribed method.
3. If a user finds that they will be unable to stay at the hotel on their scheduled stay date, they must promptly notify the company and follow the company's instructions. If the user is obligated to pay a cancellation fee to the company, they must pay the cancellation fee determined by the company by the specified method and deadline.
4. If a user fails to show up on the scheduled date of stay without prior notice and does not use our services, we will consider it a no-show and may take necessary measures (including legal action) such as suspending the user's use of our accommodation reservation service. The user must pay the cancellation fee determined by us by the specified method and deadline.
5. If a user wishes to change a confirmed reservation, they must contact us directly and promptly complete the change procedure.
6. When a user makes a change to a reservation, the change will be considered complete at the time specified below.
(1) If you contact us directly to change your reservation: When we notify you that we have approved the reservation change.
(2) In other cases: When we send a confirmation notice of the reservation change in accordance with the prescribed method.
7. Depending on the date on which the change procedure for a confirmed reservation is carried out, a cancellation fee determined by our company may be incurred. In that case, the user must pay the cancellation fee by the method and deadline specified by our company.
8. Even if a user does not wish to cancel a reservation, if we determine that the reservation details made by the user violate laws and regulations or are reasonably inappropriate, the accommodation facility has the right to cancel the reservation.
Article 5 (User Obligations)
1. Users shall not reproduce or transmit information obtained through the use of the accommodation reservation service for any purpose other than their own personal use without our prior consent, nor shall they provide it to any third party by any means whatsoever.
2. When booking a plan that requires a deposit, the user shall pay the deposit by the deadline set by the Company. Even if the user fails to pay the deposit by the deadline set by the Company, the reservation will not be canceled.
3. In the event that payment is not made or contact cannot be made despite the Company sending a notice to the user's registered contact information via email or other means as described in the preceding paragraph, the user acknowledges in advance that the Company reserves the right to consider the reservation as an unauthorized cancellation. However, until the Company notifies the user that the reservation has been canceled, the reservation shall remain valid.
4. Users shall fulfill the contract at their own risk, and any inquiries or requests regarding accommodation services shall be directed to our company directly.
5. In addition to the preceding four paragraphs, users shall fully understand and comply with the terms and conditions and rules separately stipulated by the Company.
6. When using the hotel reservation service, users shall not engage in the following actions:
(1) The act of sending or posting information while impersonating a third party.
(2) Using the hotel reservation service in any way other than that approved by our company
(3) Sending or writing harmful computer programs, sending spam emails, chain letters, junk mail, etc.
(4) Any act that infringes or may infringe the copyrights or other intellectual property rights of our company or a third party.
(5) Any act that defames, libels, or damages the reputation of our company or a third party.
(6) The act of disclosing to others information, documents, and images that are contrary to public order and morals.
(7) Registering false or inaccurate information, whether intentional or not, regarding the name, address, telephone number, email address, etc., of a guest or user.
(8) Failure to pay any deposit, cancellation fee, or accommodation charges requested by our company (regardless of the reason).
(9) Acts of violence or other acts of nuisance against our company or third parties
(10) Booking activities that make it impossible for the user to actually stay at the accommodation, such as booking multiple accommodations for the same date.
(11) Reservation activities that are deemed to be for resale to others or for commercial purposes.
(12) Any other act that violates or may violate laws and regulations.
7. If any damage is caused to our company or a third party due to the actions of a user falling under any of the preceding paragraphs, the user shall bear all legal responsibility and shall not cause any damage to our company.
8. In the event that we cancel a user's room reservation pursuant to Article 6, the user shall pay us a cancellation fee.
9. If a user has a complaint regarding the accommodation services provided by our company, they shall file such complaint with our company on the spot.
10. If the user is a minor, they must obtain the consent of their legal representative before making a reservation. If the user falsely claims to have the consent of their legal representative or falsely claims to be an adult, they will not be able to cancel the reservation.
Article 6 (Violation of User Obligations)
1. If a user violates the compliance requirements of the preceding article, or if the Company deems the user's conduct inappropriate for the operation of the accommodation reservation service, the Company may take necessary measures (including legal action), such as suspending the user's use of the accommodation reservation service and claiming damages.
2. If we suspect that a user has violated the compliance requirements of the preceding article, or if we reasonably determine that any other action is inappropriate for the operation of our accommodation reservation service, we may contact the user to inquire about the details of the action.
Article 7 (Temporary Suspension of Hotel Reservation Service)
Our company may temporarily suspend the operation of the hotel reservation service without prior notice to users in any of the following cases:
(1) When performing maintenance or making changes to the specifications of the hotel reservation service
(2) If a natural disaster or other emergency occurs or is likely to occur and it becomes impossible to operate the hotel reservation service
(3) If we determine that it is necessary to temporarily suspend the operation of the hotel reservation service due to unavoidable circumstances.